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Privacy Policy
We are committed to upholding your privacy as a valued customer, member or user of this website. Whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with our privacy policy.
Collection & Use of Information
We abide by the terms and conditions of the Data Protection Act 1998. We hold your name and personal details on a secure database and only allow access to those individuals who take your order. By ordering online, you give us your consent to use your personal details for processing your order, processing your payments, credit reference checking and fraud detection. Our website uses a security system that protects your information from unauthorised use.
We will not sell, distribute or disclose information about you as an individual or your personal usage of the website without your consent or unless required or permitted to do so by law.
We will add your name and address to our mailing list to keep you informed about your orders and future offers, if you do not wish to be included on our mailing list please contact us to let us know.
In order to improve our service, calls may be recorded for training purposes and to help us make service improvements.
We would like to keep your personal data accurate and up to date. If you become aware of any errors or inaccuracies please update your record on our website or let us know by contacting us at customercare@flowshop.co.uk
Cookies
In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. A 'cookie' is a piece of information that our website sends to your browser, which then stores this information on your system. If a cookie is used, our website will be able to remember 'information' about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a website as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to 'invade' your hard drive and return to the sender with personal or other information from your computer.
Questions/Comments
If you have any questions/comments about our privacy policy you should e-mail us at customercare@flowshop.co.uk or write to Flow Ltd, Suite 30, 49 Effra Rd, London SW2 1BZ
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